We place customers at the heart of everything we do. Customer satisfaction is a key driver for our business; we believe that delivering customized solutions coupled with the outstanding customer service that our customers demand is the best way to create a win-win partnership with our customers. Customers talk to each other and our business will continue to grow more when satisfied customers trust us as their partners.
- Solution Finding and Presentation
- Technical and Engineering Support
- On-Site Technical Consultant Visits
- Demonstration of Products
- Technical Documentation and Certification
- Product Specifications
- Repair and Maintenance Services: Even the most reliable tools need maintenance and care from time to time. Sakkab Group is well equipped for repair and maintenance services as your trusted partner, ensuring that your productivity will remain effective. Sakkab Group has put together skilled teams of professional technicians for our “Internal Repair & Service Centers” and our “External Repair Services” backed up by qualified service engineers, with a fleet of service vehicles and a wide range of special technical service equipment, tools and assets.
- Warranty Coverage for all our product offerings.
- Product Installation, Commissioning and Operator Training Services.
- Training Workshops and Seminars: Sakkab Service Centers offer more than just tool service and repair, providing additional services that include Training (Application and Repair), plus product customization.
- Factory Certified Parts: Our Service Centers only use factory-certified parts to ensure your tool performs at the level it was originally designed for. When you use Sakkab Group repair services, you know your tool has been repaired and tested to meet Sakkab Group standards.
- Reliable Repair and Maintenance Estimations and Clear Upfront Costs.
- Short and Efficient Service Response and Repair Time
- Customer Technical and On-line Support
- Account Management
- Rental Agreements
- Service and Maintenance Agreements
Our Company has acquired ISO 9001 Certification since 2010.
We are proud to have evolved and grown our business through our meticulous and careful steering and monitoring, following the listed steps of Business Excellence Processes:
- Distribution Management
- Demand Management
- Service Policy
- Return Policy
- Warehouse Replenishment
- Quality Management
- Delivery Policy
- After-Sale Service
- Product Complaint Handling
- Customer Complaint Handling
- Owned Headquarters Building including Main Showroom , Offices, Central Warehouse and Production Facility total Area 8000 sqm
- Central Warehouse 4000 sqm and distribution fleet of 4 Delivery trucks
- Fully equipped and qualified After Sales Service and Repair Center Authorized by our major Vendors
- Four showrooms and service outlets to service its customers across Jordan
- Dedicated Customer Service Team for Each Sales division to provide outstanding and timely services to our customers